1. cooperation process related

Q1: What is the basic process of OEM cooperation with your factory?
A1: Our cooperation process generally includes the following steps: preliminary communication requirements & rarr; confirm the willingness to cooperate & rarr; customers provide design or we design together & rarr; quotation and confirmation & rarr; proofing and sample confirmation & rarr; mass production & rarr; quality inspection & rarr; packaging and delivery & rarr; after-sales service.

Q2: How to start the cooperation discussion with your factory?
A2: You can contact us directly through our official website, email or phone. Our sales team will reply you within 24 hours and arrange a one-on-one detailed consultation.

2. products and customization capabilities

Q3: Which products can your factory provide OEM service?
A3: We focus on the manufacture of smart audio glasses, providing one-stop OEM service from design, development of templates to mass production. Please refer to our product catalog or consult us directly for specific product lines.

Q4: Does it support custom design and production?
A4: Of course, we have a strong R & D and design team, which can customize the design and production according to your specific needs, including glasses leg material, glasses material selection, glasses appearance, glasses color, glasses function, box size appearance material, etc.

3. Quality and Certification

Q5: How to ensure the quality of your products?
A5: We strictly abide by the ISO9001 quality management system, and all products must pass strict quality inspection before leaving the factory. At the same time, we can also provide third-party testing reports and related industry certifications according to customer needs.

Q6: Is there any environmental protection or industry-specific standard certification?
A6: Yes, our products comply with many international environmental standards, such as RoHS, REACH, etc., and can obtain CE, UL, FCC and other specific industry certification according to different market needs.

4. logistics and delivery time

Q7: What is the usual production cycle and delivery time?
A7: The production cycle and delivery time depend on the order volume and product complexity. Under normal circumstances, it takes about 15 days for proofing, and mass production needs to determine the time according to the quantity of goods. We will have regular inventory for each model. We can ship less than 5000 pieces in 7 days at the earliest. We will provide a detailed production plan and closely track the progress to ensure on-time delivery.

Q8: What logistics services are provided and is international transportation supported?
A8: We cooperate with many well-known logistics companies to provide a variety of logistics methods such as sea transportation, air transportation, and express delivery to fully support the transportation needs of the world and ensure the smooth arrival of goods.

5. after-sales service

Q9: If there is a problem with the product, how to deal with it?
A9: For any quality problem, we promise to provide return service. Once we receive feedback, we will immediately investigate and provide solutions, including repair, replacement or refund, to ensure customer satisfaction.

Q10: Can you provide technical support and post-maintenance services?
A10: Of course, we provide customers with a full range of technical support and after-sales maintenance services. Whether it is use guidance, troubleshooting or spare parts supply, our professional team is at your service 24 hours a day.